Pre-Configured No-Code Solution

Feedback Management

Our digital feedback solution lets you collect, centralise, analyse, and act on customer or employee input across many channels, which improves experience, retention, and decision-making. Our platform saves time through automation, generate insight via analytics and AI, and help build a more customer or employee centric culture.

Key Features

Multi channel collection

Capture feedback via surveys, in app widgets, email, web, support tickets, contact centres, communities, and social channels in one system. This ensures you hear from different segments at every key moment in their journey.

Centralised repository

Store and organise all input in a single feedback hub so teams can search, filter, and share it company wide. This avoids scattered spreadsheets and makes feedback reusable for product, service, and operations decisions.

Configurable surveys & templates

Use ready made templates (e.g. NPS, CSAT, CES, pulse) and custom question types to fit your use case. This speeds up survey creation and improves consistency across teams and channels.

Analytics and intelligence

Dashboards and reporting: Custom dashboards, drill‑down reports, and trend charts reveal satisfaction levels, recurring issues, and progress over time. Built‑in statistical and analytical modules turn raw responses into business intelligence for management.
Segmentation & filtering: Slice data by customer segment, account, product, channel, or time period to see where problems or opportunities concentrate. This enables more targeted fixes, roadmaps, and campaigns.
AI & sentiment analysis: Natural‑language and sentiment analysis classify comments by topic and emotion to surface themes at scale. This reduces manual reading effort and helps teams prioritise high‑impact issues faster.

Workflow and automation

Triggers and alerts: Real‑time alerts notify teams when negative feedback or specific keywords appear so they can intervene quickly. Triggered surveys after key events (purchase, support interaction, milestone) capture timely insights.
Feedback‑to‑action workflows: Tools route feedback to the right owners, track status from “received” to “resolved”, and link items to backlog features or projects. This creates a visible closed loop so people see that their input leads to change.
Integrations: Connect to CRM, analytics, helpdesk, marketing automation, and collaboration tools (e.g. Salesforce, HubSpot, Slack) so feedback informs existing workflows and communications. This reduces double data entry and embeds insight where teams already work.

Experience and engagement features

Always‑on and anonymous channels: “Always‑open” forms and optional anonymity encourage continuous, honest input from employees and customers. This supports ongoing listening rather than one‑off survey campaigns.
Communities and ideation: We support forums, idea boxes, and innovation challenges so users can submit, discuss, and upvote ideas. This crowdsources improvements and helps identify high‑value innovations more quickly.
360° and lifecycle feedback: In HR and performance contexts, 360‑degree tools collect input from peers, managers, and reports at multiple points in the employee journey. This produces a more rounded view of performance and engagement than manager reviews alone.

Business benefits

Higher satisfaction and retention: Addressing pain points revealed by feedback improves customer and employee experiences, which reduces churn and increases loyalty and NPS. Happier customers and staff typically correlate with better revenue and lower service costs.
Better products and services: Continuous input helps teams prioritise features, fix usability issues, and validate ideas with real users. This supports product‑led growth and ensures roadmaps reflect actual needs, not assumptions.
Customer‑centric culture and brand trust: A visible, structured feedback process signals that the organisation listens and responds, strengthening trust and brand perception. Over time, this creates a culture where decisions are grounded in voice‑of‑customer and voice‑of‑employee data.

Pre-Configured No-Code Solutions

Quick Start Applications

While our No-Code platform offers the power to build completely bespoke solutions from a “green field” site, you don’t always need to start with a blank canvas. Kick-start your digital journey with our range of Quick Start Solutions.

These pre-configured, enterprise-ready solutions allow you to deploy proven functionality instantly. Whether you need to solve a single problem immediately or are looking for add-ons to a larger system, you can choose the path that fits your timeline.

Powered by Our No-Code Platform

Because this solution is powered by our core platform, you get more than just an application. You gain access to a powerful toolkit including a Visual Workflow Builder, Automated Document Creation, and Multi-Channel Notifications, allowing you to extend and adapt the system as your business evolves.

Visual process building

Design and manage business logic with an intuitive drag-and-drop interface, using a large library of pre-built activity blocks.

AI

From a visual workflow builder that allows you to create automations from a simple text prompt to an AI assistant that can run processes for you.

Truly no-code automations

Unlike competitor platforms that often require scripting, Builda allows you to build sophisticated automation without needing SQL or Python knowledge.

Flexible triggers

Initiate workflows automatically on a schedule, in response to user actions (like adding or editing data), or from another process.

Extensible & customisable

Easily extend the platform’s out-of-the-box functionality to meet your exact business requirements.

AI

AI

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