Pre-Configured No-Code Solution

Customer Service

Our digital customer service solution offers omnichannel communication, automation, and knowledge tools that make support faster, more consistent, and easier to scale while reducing costs and improving customer satisfaction. We benefit both customers (speed, convenience, 24/7 access) and businesses (efficiency, insights, and global reach).

Key Features

Omnichannel support

Handle conversations across email, chat, social media, SMS, messaging apps, maintaining a unified conversation history. This avoids siloed inboxes and lets any agent see full context quickly.

Ticketing and case management

Turn interactions into trackable tickets with status, priority, SLAs, and ownership so nothing is lost and handovers are controlled.

Self-service knowledge base

Searchable FAQs, articles, and guides that customers can use directly, integrated with in app help.

Intelligence, automation, and routing

Automation workflows: Rules to auto‑categorise, prioritise, and respond to common requests, plus triggers for follow‑ups or status updates.
Intelligent routing: Skills‑based and context‑aware routing sends each request to the best available agent or team, improving first‑contact resolution.
Proactive outreach: Use behaviour and history to push notifications, offers, or help before customers explicitly ask for it.
Agent assistance: Contextual guidance, suggested replies, and AI‑powered knowledge search help agents answer more quickly and consistently.

Data, analytics, and integration

Analytics and dashboards: Metrics like response time, resolution time, CSAT, deflection rate, and channel volumes support continuous improvement.
Customer insights: Aggregate interaction and feedback data to understand preferences, pain points, and opportunities for product or service changes.
CRM and system integration: Pull in orders, subscriptions, and historical data to give agents a 360‑degree customer view, and sync updates back to other systems.
Multilingual and global support: Language support and localisation features enable consistent service across regions and time zones.

Key benefits for customers

Faster, more convenient service: Real‑time chat, automation, and self‑service options shorten wait times and make help available on preferred channels.
24/7 availability: Chatbots and knowledge bases provide round‑the‑clock answers, which is especially valuable across different time zones.
Consistent, personalised experiences: Unified data lets businesses tailor responses and maintain consistent quality regardless of channel or agent.

Key benefits for businesses

Improved efficiency and lower cost-to-serve: Automation and self‑service deflect repetitive contacts, letting agents focus on higher‑value issues and reducing staffing pressure.
Higher customer satisfaction and loyalty: Faster, more accurate, and more convenient support correlates with higher CSAT and stronger retention.
Scalability and adaptability: Digital platforms make it easier to add channels, handle spikes in demand, and support new markets without proportionally increasing headcount.

Pre-Configured No-Code Solutions

Quick Start Applications

While our No-Code platform offers the power to build completely bespoke solutions from a “green field” site, you don’t always need to start with a blank canvas. Kick-start your digital journey with our range of Quick Start Solutions.

These pre-configured, enterprise-ready solutions allow you to deploy proven functionality instantly. Whether you need to solve a single problem immediately or are looking for add-ons to a larger system, you can choose the path that fits your timeline.

Powered by Our No-Code Platform

Because this solution is powered by our core platform, you get more than just an application. You gain access to a powerful toolkit including a Visual Workflow Builder, Automated Document Creation, and Multi-Channel Notifications, allowing you to extend and adapt the system as your business evolves.

Visual process building

Design and manage business logic with an intuitive drag-and-drop interface, using a large library of pre-built activity blocks.

AI

From a visual workflow builder that allows you to create automations from a simple text prompt to an AI assistant that can run processes for you.

Truly no-code automations

Unlike competitor platforms that often require scripting, Builda allows you to build sophisticated automation without needing SQL or Python knowledge.

Flexible triggers

Initiate workflows automatically on a schedule, in response to user actions (like adding or editing data), or from another process.

Extensible & customisable

Easily extend the platform’s out-of-the-box functionality to meet your exact business requirements.

AI

AI

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