No-Code Field Service Management Solution: 5 Wins for Anglian Water

Anglian Water

Anglian Water supply water and water recycling services to more than six million domestic and business customers in the East of England and Hartlepool. As the largest water and water recycling company in England and Wales by geographic area, it operates 1,257 water and water recycling treatment works and employs 5,000 members of staff.

The business is passionate about supporting health and wellbeing, encouraging growth and prosperity, and helping to future-proof against the challenges of climate change and a growing population.

Anglian Water is on track to be a frontier company within the water industry. Already respected by its customers for the reliability of service, Anglian Water aims to be the leading company in the areas of managing growth and the impact of climate change.

Renewable energy generation forms a key component of its broader energy strategy and represents a significant step towards its ambitious goal of becoming carbon-neutral by 2050.

On the wastewater side of the business Nutri-Bio is the final product of sewage treatment, otherwise known as Biosolids. It offers enormous potential to make savings on agronomic inputs, providing valuable quantities of organic material, nitrogen, phosphate, sulphur, and magnesium.

Its bio-resources strategy maximises the generation of renewable energy. It is working closely with the agricultural sector to ensure by-products are recycled and used as a fertiliser or soil amendment.

Here’s how a no-code field service management solution removed the last of Anglian Water’s paper-based processes and gave staff on-site access from any device.

The Challenge

Over a decade has passed since Builda implemented its automated process building software, Anglian Water needed an update to its business processes to meet new business needs and meet current and future compliance regulations.

Challenges Anglian Water were facing are as follows:

• Processes were becoming outdated.
• New processes needed implementing.
• New regulations needed to be met.
• Due to limiting factors, there were paper-based processes still in place.
• Unable to access system, on-site with a customer, a paper-based process was required for this and therefore data was being duplicated when inputted into the internal system.
• Implementation of automated processes.

The Solution

With the processes Builda had put in place over 10 years ago, Anglian Water started finding its processes becoming outdated. As business requirements changed it needed processes updating and adding to suit current and future business needs. Updates also had to be made to correspond with current compliance regulations, and solutions to new challenges Anglian Water were now facing.

With the flexibility and agility of Builda’s no-code system building software previously experienced by Anglian Water, chose to approach Builda with the new challenges being faced, new requirements, and new processes needed.

Builda revisited Anglian Water’s existing processes, scoped new processes that needed to be implemented and investigated challenges that were limiting Anglian Waters efficiency.

• Upgraded of Anglian Water’s systems to the new version of Builda’s no-code technology in the form of a no-code field service management solution and with it bringing new features and increased efficiency with increased operating times.
• More user-friendly interface, with a new look, and small new help features such as pop up info and tabs.
• Implementation of new processes and the automation of existing processes.
• A mobile-friendly interface was developed for all mobile platform working eliminating some remaining paper-based processes that were still in place when working on site.
• 3^rd parties having to use paper-based processes causing duplication of data as data had to be then re-enter data into the system.
• Correspondence with regulation changes be built into the new no-code field service management solution.

The Outcomes

By upgrading Anglian Water’s existing process to Builda’s latest version of its software in the form a no-code field service management solution, brings new features and a faster operating system speeding up processes and increasing efficiency. Updated business processes to meet current business needs and meeting new compliance regulations. Anglian Water’s business processes are now more flexible and efficient allowing Anglian Water to achieve increased efficiency with further time and cost savings.

• Increased efficiency with Builda’s latest version of software in the form of a no-code field service management solution.
• Automation of some sales tasks previously labour intensive freeing up sales team time and improving customer experience with a faster sales team response.
• Implementation of new processes to meet customer needs.
• New no-code field service management solution has compliance regulations build in.
• Ability to access a mobile friendly interface version on any mobile device on site.
• A spreading job, 3rd parties with limited access can input info into their internal system to reduce the duplication of data occurring.

Testimonial

“As we already had Builda’s software integrated throughout the business, we had already experienced how versatile, flexible, and easy the software is to implement, manage, and use. Also, the results we had and what it allowed us to achieve the first time, it was clear to see the right move was to approach Builda to upgrade to its latest version of software in the form of a  no-code field service management solution whilst implementing new automated processes and changes we needed moving forward.”